Following the most recent guidelines issued by His Excellency the President of the Republic of Uganda on COVID-19, the Authority would like to notify the General Public as follows;

1. Our offices will operate as normal effective Monday 3rd August 2020

2. Official operating hours have been restored: i.e. from 8:00am to 5:00pm from Monday to Friday excluding public holidays

3. Entry of guests into our offices is still restricted to only critical and urgent interactions. Guests shall be attended to via telephone or email

4. All guests are required to abide by the following guidelines issued by the Ministry of Health, which are being implemented by the Authority:

      • Wearing a face mask at all times when visiting our offices
      • Allowing the security personnel to take your temperature before accessing our offices
      • Washing your hands at the entrance and or/ use the sanitizer before accessing the Authority
      • Stakeholders are encouraged to use our online platforms, video conferencing or send correspondences to our email address;

5. Clients submitting complaints to the Authority or following up on already submitted complaints are requested to use our online complaints management

For additional information, please contact us on 0417 304500 / 0200 513500 / 0312 324500 or

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