The role of Pension Clinics in resolving retirement benefits complaints

The role of Pension Clinics in resolving retirement benefits complaints URBRA’s complaints handling interventions in the Financial Year 2023/24 led to the disbursement of over UGX 275,930,826 in form of retirement benefits to genuine complainants. Complaints Handling is one of the Authority’s key services to the public, provided under the Directorate of Legal Services. According […]

Risk-based supervision system deepens assessment, reduces turnaround time

Risk-based supervision system deepens assessment, reduces turnaround time “It’s amazing that we have moved from discussing a mere idea, to a point where we are sharing experiences of how sector stakeholders are actually using the system. We have come a long way,” Daisy Nabakooza’s face lights up as she speaks of URBRA’s Risk Based Supervision […]